SVM Model - Drivers of Customer Lifetime Value

At KT, we understand how organizations work – in fact, we even wrote a best-selling book on it (How Organizations Work by Alan Brache, KT Vice President, Client Solution and Design). Based on our 50 years of experience in improving business performance, we created an analysis tool that helps identify how you can most effectively and quickly increase CLV from both a revenue and cost perspective. From this analysis, we can provide a modular suite of solutions to address specific issues that affect the core value drivers. These drivers provide the framework for our Service Value Management model.

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