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Kepner-Tregoe improves the business performance of clients worldwide using proven management methods. We are the gold standard in organizational issue resolution – from tactical troubleshooting to strategic decision making. For over 50 years we have collaborated with clients to optimize their business environments and manage business challenges. We achieve rapid results in organizations and install the skills, processes and work environment to create ongoing value.
 

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KT Articles

The Value of Facilitator in Organizational Problem Solving and Decision Making
Martine Joosten
Excellent facilitation skills hold the promise of turning a qualified group of individuals into a well oiled, highly functioning unit. Overcome the five biggest barriers to group troubleshooting success.
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Measuring the Quality in Problem Management in an ITIL Environment
Berrie Schuurhuis
In order to raise the level of success in a problem management organization the need to identify time-related performance indicators are important. But they alone are not sufficient to measure the creation of customer value. This article details how your organization can move beyond these traditional measurements to determine the true value of "Problem Management".
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Features

Rational Process Achievement Awards

KT International Rational Process Achievement Awards

2010 Award Winner:
Grand Winner: Operational Excellence
Griffin's Foods Limited of New Zealand
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Increase Revenue, Decrease Cost with Customer Service as a Profit center
Feature Topic:
Improving Customer Lifetime Value Through Service & Support
Power Generation site. Video and testimonials Visit our new Power Generation page where you will learn about the KT support for nuclear and coal electric power producers and suppliers. Included are recent videotaped interviews with key industry executives!
Power Generation site. Video and testimonials

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